How Medical Transportation on Long Island (Hicksville, NY) Works With UnitedHealthcare

Does UnitedHealthcare Cover Rides in Nassau County?

UnitedHealthcare covers non-emergency medical transportation on many — but not all — of its Nassau County plans, so the answer hinges on the specific product you carry. If you have a UnitedHealthcare Community Plan (New York Medicaid managed care), your rides in Hicksville and across Long Island are arranged through the state's transportation manager, MAS (Medical Answering Services), not through UnitedHealthcare directly. That means the phone number for NEMT in Nassau County, New York is MAS at 1-844-666-6270 — and you should request DachiPlus by name.

If you have a UnitedHealthcare Medicare Advantage plan, transportation is often a supplemental benefit built into the plan, typically capped at a set number of one-way trips per year to approved medical destinations. To confirm exactly what your plan allows, review your Evidence of Coverage or check our overview of Medicare Advantage coverage. DachiPlus provides door-to-door non-emergency medical transportation throughout the Nassau County service area, including Hicksville and neighboring towns.

How NEMT in Nassau County (Hicksville) Works — Number, Hours & Appointments

To book NEMT in Nassau County, the right phone number depends on how you pay, and DachiPlus operates Monday–Saturday, 6 AM to 8 PM. For UnitedHealthcare Community Plan (Medicaid) members, call MAS at 1-844-666-6270 at least 72 hours before your appointment; for Medicare Advantage or private-pay rides in Hicksville, call DachiPlus directly at (516) 754-7777. That 72-hour window is a firm state rule — our guide to the Medicaid 72-hour rule in NY explains why booking early protects your appointment.

When you call, have your appointment date, time, pickup and drop-off addresses, and any mobility needs ready. If you need a wheelchair-secured vehicle, mention it up front so the correct vehicle is dispatched. For the full step-by-step, see how to book Medicaid transportation in NY. Hicksville sits at the crossroads of central Nassau, making it an easy hub for rides to South Shore University Hospital, specialists, and dialysis centers across the county. Unlike a HART bus fare or a fixed transit schedule, NEMT picks you up at your door on your appointment timeline.

UnitedHealthcare Medicaid vs. Medicare Advantage Transportation

The biggest difference is who arranges the ride and how many trips you get. Under a UnitedHealthcare Community Plan (Medicaid), transportation to doctor appointments is a covered benefit with no per-trip cost when it's medically necessary and properly authorized through MAS — see what Medicaid pays for transportation and our detailed MAS Medicaid guide. Eligibility, standing orders for recurring trips like dialysis, and county-specific steps are all handled through the state system explained in how Medicaid transportation works.

Under a Medicare Advantage plan, transportation is a plan-added extra rather than a federal Medicare benefit — Original Medicare (Parts A and B) generally does not cover routine rides, and Medicare Part D covers prescription drugs, not transportation. Advantage plans that include rides usually limit them to a fixed annual number of one-way trips to approved health destinations. If you're weighing your options, our comparison of Medicaid vs. Medicare transportation in NY lays out the practical differences for Long Island residents. Members with long-term care needs may also qualify through Managed Long-Term Care (MLTC) transportation.

Other Ways to Pay for Rides to Doctor Appointments in Hicksville

Beyond UnitedHealthcare, several other sources pay for transportation to doctor appointments across Long Island. If your rides stem from a car crash, no-fault auto accident transportation may be covered under New York's no-fault system — see No Fault Auto coverage. Job-related injuries can be covered by Workers Comp coverage, and eligible veterans may travel through VA Community Care coverage. Many families also use long-term care insurance coverage for recurring medical trips.

When no benefit applies, private pay coverage lets you book directly with a credit card, HSA, or FSA. Because transportation vendors vary widely in quality and reliability, it's worth reviewing our checklist on how to choose a NEMT provider before you commit to any company. DachiPlus coordinates all of these payment paths for Hicksville and the wider service area across Long Island, so you deal with one dispatcher instead of chasing multiple vendors.

What Kinds of Trips DachiPlus Handles Around Hicksville

DachiPlus handles the full range of routine, medically necessary trips that UnitedHealthcare and other payers cover. Recurring treatment is our bread and butter — dialysis transportation on standing schedules to centers like Fresenius and DaVita, plus chemotherapy and oncology transportation and infusion therapy transportation for patients who can't drive after treatment.

We also provide wheelchair transportation on Long Island with transfer-to-seat assistance and secured wheelchairs, hospital discharge transportation from facilities like South Shore University Hospital, and senior medical transportation for older Hicksville residents. Whether you're a senior, a wheelchair user, or a dialysis patient, the goal is the same: a reliable, door-to-door ride booked with one call. To see everything we offer, browse all NEMT services.

Frequently Asked Questions

Does UnitedHealthcare cover rides to medical appointments on Long Island?

It depends on your plan. Many UnitedHealthcare Medicare Advantage and dual-eligible (D-SNP) plans include a set number of one-way NEMT trips per year, while UnitedHealthcare Community Plan (Medicaid) members in Nassau and Suffolk arrange rides through MAS at 1-844-666-6270. Check your plan's Evidence of Coverage for exact benefits.

How do I book a ride if I have a UnitedHealthcare Medicare Advantage plan?

Call the transportation number on the back of your UnitedHealthcare member ID card to confirm your trip allowance and vendor, then coordinate the ride. DachiPlus accepts Medicare Advantage benefits for eligible Hicksville and Long Island trips — call (516) 754-7777 to arrange service.

What is the phone number for NEMT in Nassau County, New York?

For UnitedHealthcare Community Plan (Medicaid) members, call MAS (Medical Answering Services) at 1-844-666-6270 and request DachiPlus by name. For private-pay or Medicare Advantage rides, call DachiPlus directly at (516) 754-7777.

Does insurance pay for transportation to doctor appointments in Hicksville?

Yes — Medicaid (via MAS), many Medicare Advantage plans, no-fault auto, workers' comp, and long-term care insurance can all cover non-emergency medical transportation to and from Hicksville and other Long Island appointments, subject to plan rules and prior authorization.

What hours does NEMT operate in Nassau County?

DachiPlus operates Monday through Saturday, 6 AM to 8 PM, across Nassau and Suffolk Counties, including Hicksville. Booking early — and at least 72 hours ahead for Medicaid trips through MAS — helps guarantee a ride at your preferred appointment time.

Sources

• NY State Dept. of Health — Medicaid Transportation
• Medicare.gov — Medicare Advantage Plans
• Medical Answering Services (MAS) — NY Medicaid Transportation