Service
Managed Long-Term Care (MLTC) Transportation on Long Island
Managed Long-Term Care (MLTC) transportation provides medical rides for members of MLTC plans — to dialysis, adult day health programs, specialists, and recurring appointments. On Long Island, DachiPlus serves Nassau and Suffolk County and coordinates with plans and Medicaid through MAS at 1-844-666-6270. Private pay: (516) 754-7777.
DachiPlus provides transportation for Managed Long-Term Care (MLTC) members throughout Suffolk and Nassau Counties — reliable rides to dialysis, adult day health programs, specialist visits, and recurring treatment. MLTC members are often older adults or individuals with chronic conditions who depend on dependable, recurring transport. Medicaid trips are arranged through Medical Answering Services (MAS); for recurring trips, the member's dialysis center or doctor's office requests a standing order through MAS so rides are predictable. Private pay, Medicare Advantage, and long-term care insurance are also accepted.
Who uses this service
Who uses mltc transport on Long Island?
- Members of Managed Long-Term Care (MLTC) plans
- Older adults on recurring dialysis or treatment schedules
- Adults attending adult day health programs
- Individuals with chronic conditions and complex care needs
- Members who use wheelchairs or mobility aids
- Caregivers coordinating recurring medical trips
What's included
What is included with every mltc transport trip?
Standing-order scheduling for recurring MLTC trips
Door-through-door assistance to the facility entrance
Wheelchair transport coordinated through licensed WAV partners when needed
Coordinated round-trip pickup
Companion seating at no additional cost
Communication with caregivers and care managers
How we run your trip
Three promises on every ride
Your return ride is never an afterthought
Round trips are booked as two confirmed legs: your return pickup is scheduled before we ever pick you up. Nobody gets stranded at the clinic waiting for a ride back.
Dispatch you can actually reach
Call or text (516) 754-7777 and a dispatcher answers, Monday through Saturday, 6 AM to 8 PM. Same line before, during, and after your trip; running late or plans changed, you'll always reach a person.
The price is set before you ride
Medicaid trips through MAS cost you $0. Private-pay rates come from a published rate card and are quoted upfront: estimate your fare before you even call.
Before your ride
How should patients and caregivers prepare?
A little preparation makes every trip smoother. Here's what to have ready when you book or on the day of your ride.
- ✓ Have your MLTC plan and Medicaid ID ready at booking
- ✓ Tell us the facility name, address, and recurring schedule
- ✓ For repeat Medicaid trips, ask your dialysis center or doctor's office to request a standing order through MAS
- ✓ Let us know if you use a wheelchair, walker, or oxygen
- ✓ Provide the required arrival time, not just the appointment time
- ✓ Share caregiver or care-manager contact info if coordination is needed
Service area
Where is mltc transport available?
DachiPlus serves all towns across Nassau and Suffolk Counties on Long Island — from Valley Stream and Hempstead to Smithtown and Riverhead. Occasional runs to NYC specialty centers (MSKCC, NYU, HSS) are available on request.
View full service area →125+
towns served
2
counties
Request DachiPlus through MAS
Medicaid riders in New York book transportation through Medical Answering Services (MAS). Call MAS and ask for DachiPlus by name.
Book a ride directly
Pay with credit card, Medicare Advantage benefits, workers' comp, no-fault auto, or long-term care insurance. Get a same-day quote.
Hospitals & facilities
Medical facilities DachiPlus serves for mltc transport
Stony Brook, NY
Stony Brook
Stony Brook University Hospital is the largest academic medical center in Suffolk County and the only tertiary care center serving the East End.
Transportation info →Manhasset, NY
North Shore
North Shore University Hospital is the 738-bed flagship of Northwell Health, providing tertiary and quaternary care.
Transportation info →East Meadow, NY
NUMC
NUMC is a 530-bed public safety-net hospital serving Nassau County, with a Level I trauma center.
Transportation info →Multiple locations, NY
DaVita
DaVita operates dialysis centers throughout Suffolk and Nassau Counties.
Transportation info →Multiple locations, NY
Fresenius
Fresenius Kidney Care operates outpatient dialysis centers throughout Suffolk and Nassau Counties.
Transportation info →Related services
More ways we transport patients on Long Island
NEMT
Safe, reliable rides to and from medical appointments throughout Long Island.
Medicaid Transport
Free Medicaid rides to medical appointments across Nassau & Suffolk — booked through MAS, with DachiPlus as your provider.
Wheelchair Transport
Medical transportation for wheelchair users who can transfer to a vehicle seat — wheelchair travels safely in the trunk.
Dialysis Transport
Reliable, recurring transportation to and from dialysis treatment centers.
FAQ
MLTC Transport — common questions
How do I book Medicaid medical transportation in Suffolk or Nassau County?
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In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and ask for DachiPlus by name. MAS first decides the right type of transportation for your trip, then considers your choice of provider among the companies enrolled for that type. When MAS assigns the trip to us, we dispatch a vehicle.
How far in advance do I need to schedule a Medicaid ride in New York?
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New York State requires Medicaid transportation requests be made at least three business days (72 hours) before your appointment. Urgent or same-day medical needs may qualify for expedited scheduling — call MAS at 1-844-666-6270 to confirm.
How much does private-pay medical transportation cost on Long Island?
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Private pay is priced by driving distance from our published rate card: a base charge for each pickup plus a per-mile rate, with a lower per-mile rate on longer trips. Round trips count each leg, and waiting time past the first 15 minutes is billed by the hour. Our online cost estimator at dachiplus.com/cost/estimator/ prices any trip from your address; call (516) 754-7777 for an exact quote. Medicaid members pay nothing when they book through MAS.
What areas does DachiPlus serve?
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DachiPlus serves all of Suffolk County and Nassau County on Long Island. We also provide long-distance medical transportation from Long Island to specialty facilities throughout New York, New Jersey, and Connecticut.
Can a family member or aide ride with me?
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Yes. We allow one companion or aide to ride at no additional cost on most trips. For multiple companions or specific seating needs, please mention this when booking.