Every question, answered

If you are in Nassau County or Suffolk County, DachiPlus provides non-emergency medical transportation services throughout Long Island. For Medicaid-covered medical transportation, call MAS at 1-844-666-6270 and request DachiPlus by name. For private pay or insurance-based medical transportation near you, call (516) 754-7777 directly. We serve all towns across both counties, Monday through Saturday, 6 AM–8 PM.

Non-emergency medical transportation, or NEMT, is scheduled ground transportation for patients who need help getting to medical appointments but do not require ambulance-level care. NEMT vehicles include sedans for ambulatory passengers and wheelchair-accessible vans (ambulettes) for passengers with mobility devices. Drivers are trained in passenger assistance but are not paramedics.

DachiPlus operates Monday through Saturday, 6 AM to 8 PM. Trips outside these hours or on Sundays may be available for facility contracts and certain insurance-billed trips — call (516) 754-7777 to confirm.

DachiPlus serves all of Suffolk County and Nassau County on Long Island. We also provide long-distance medical transportation from Long Island to specialty facilities throughout New York, New Jersey, and Connecticut.

Yes. We allow one companion or aide to ride at no additional cost on most trips. For multiple companions or specific seating needs, please mention this when booking.

You can, but rideshare and NEMT are built for different situations. A rideshare driver waits at the curb; an NEMT driver provides door-through-door service, helps you to and from the vehicle, assists with walkers and folding wheelchairs, and is trained in passenger assistance. NEMT trips are also scheduled in advance around your appointment time, with the return leg arranged, and Medicaid or insurance can cover them. For a senior or patient who needs any help at all, trained medical transportation is the safer choice. Book with DachiPlus at (516) 754-7777.

Long Island seniors have several options: Medicaid members ride free through MAS (1-844-666-6270); many Medicare Advantage plans include ride benefits; the Nassau and Suffolk Offices for the Aging run limited senior transportation programs; paratransit (Able-Ride in Nassau, Suffolk County Accessible Transportation) serves riders who qualify under the ADA; and private-pay NEMT like DachiPlus provides scheduled door-through-door rides without eligibility requirements, priced by distance (use the online cost estimator for an instant quote). Families often combine these: county programs for routine errands, NEMT for medical appointments where timing and assistance matter.

Nassau County residents can use: free Medicaid transportation booked through MAS at 1-844-666-6270 (request DachiPlus as your provider); Able-Ride paratransit for ADA-eligible riders; the Nassau County Office for the Aging senior programs; Medicare Advantage ride benefits where the plan includes them; and private-pay NEMT such as DachiPlus, serving every Nassau town with door-through-door service Monday through Saturday, 6 AM to 8 PM. For help figuring out which option fits your situation, call (516) 754-7777.

New York's Medicaid Enrolled Provider Listing shows roughly 260 non-emergency transportation providers enrolled in Nassau and Suffolk County. Most are small operators; only a fraction market to the public. All Medicaid trips downstate are booked through MAS at 1-844-666-6270.

A typical Long Island medical ride runs a modest single-digit-to-low-teens mileage within Nassau or Suffolk, with longer trips to NYC specialty centers. Distance, vehicle type, and wait time drive private-pay fares; Medicaid covers any distance to a covered service.

Demand concentrates on weekday mornings, driven by recurring dialysis (typically three times a week) and early treatment appointments. Booking at least 72 hours ahead is required for routine Medicaid trips through MAS.

In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and ask for DachiPlus by name. MAS first decides the right type of transportation for your trip, then considers your choice of provider among the companies enrolled for that type. When MAS assigns the trip to us, we dispatch a vehicle.

Medical Answering Services, commonly called MAS, is the broker that manages Medicaid non-emergency medical transportation across most of New York State, including Long Island. MAS verifies your Medicaid eligibility, confirms your appointment, and assigns a transportation provider. You can request a specific provider, like DachiPlus, when you call.

New York State requires Medicaid transportation requests be made at least three business days (72 hours) before your appointment. Urgent or same-day medical needs may qualify for expedited scheduling — call MAS at 1-844-666-6270 to confirm.

Medicaid medical transportation is free to eligible Medicaid members. There is no copay, fare, or out-of-pocket cost for trips approved through MAS. The provider bills Medicaid directly.

Yes. When you call MAS, you can request a specific provider by name. New York's Medicaid Transportation Policy Manual (section 2.3, effective August 25, 2023) has MAS assign trips first by the medically appropriate mode of transportation, then by the enrollee's choice among participating transportation vendors. Ask the MAS representative to assign your trip to DachiPlus. If we have availability for your appointment window and your trip type, MAS can assign the trip to us. Choice can be limited when a Preferred Provider covers a certain region.

If you miss your scheduled pickup, call DachiPlus directly at (516) 754-7777 as soon as possible. Depending on the timing and our availability, we may be able to dispatch another vehicle, or you may need to contact MAS to reschedule. Repeated no-shows can affect future trip approvals.

Yes. Medicaid generally allows one approved escort to ride at no additional cost, particularly for minors, passengers with cognitive impairment, or anyone requiring assistance during the trip. Mention any companion when booking with MAS.

Medicaid reimbursement rates for non-emergency medical transportation are set by the New York State Department of Health and vary by trip type — ambulatory, wheelchair, stretcher, and long-distance trips each have different rates. Rates also vary by region. The provider receives payment directly from Medicaid; the patient pays nothing.

Yes. New York Medicaid covers non-emergency medical transportation to mental health appointments — therapy, psychiatry, outpatient behavioral health programs, and substance use treatment. Call MAS at 1-844-666-6270 at least 72 hours before your appointment and ask for DachiPlus by name. For daily programs like methadone, ask the program to request a standing order through MAS; only your medical provider's office can enter one.

Yes. New York Medicaid covers transportation to all forms of outpatient substance use treatment — methadone clinics, Suboxone providers, drug and alcohol rehabilitation programs, and PHP/IOP treatment centers. Book through MAS at 1-844-666-6270. Daily methadone trips can be pre-authorized through a standing order that the treatment program requests through MAS.

Yes, if the infusion appointment is at a Medicaid-covered facility and you are an eligible Medicaid member. Call MAS at 1-844-666-6270 at least 72 hours before your appointment. For biologic infusions on recurring cycles (every 4 or 8 weeks), ask the infusion center or your doctor's office whether to request a standing order through MAS; only your medical provider's office can enter one.

Yes. New York Medicaid covers non-emergency medical transportation to cardiac rehabilitation programs for eligible members. Phase II cardiac rehab sessions typically run 2–3 times per week, so ask your cardiac rehab program to request a standing order through MAS and to list DachiPlus as your preferred transportation provider. Only your medical provider's office can enter a standing order. Until it is in place, book each session with MAS at 1-844-666-6270 at least 72 hours ahead.

Yes. Medicaid covers transportation to outpatient wound care clinics for eligible members. For recurring visits, ask your wound care clinic to request a standing order through MAS and to list DachiPlus as your preferred transportation provider. For a single visit, call MAS at 1-844-666-6270 at least 72 hours ahead.

It depends on the program, so call the program first. Under New York's Medicaid transportation policy, many adult day health care (ADHC) programs run their own vehicles or contract with a transportation company; in those cases the program pays for the ride and MAS will not authorize trips to and from it, except for a separate medical appointment on the same day. OPWDD day habilitation, day treatment, community habilitation, prevocational and employment programs must provide or pay for transportation themselves. Since January 1, 2025, social adult day care programs that contract with managed long term care plans arrange and pay for their members' rides, and PACE covers rides to the PACE center. If your adult day health care program does not provide transportation, ask MAS at 1-844-666-6270 whether the trips can be authorized. Some long-term care insurance (LTCI) policies also cover adult day program transportation; check your policy.

Yes. Medicaid covers transportation to radiation therapy for eligible members. Ask your radiation oncology office to request a standing order through MAS for your daily sessions, so you do not have to book each one; only your medical provider's office can enter a standing order. For a single trip, call MAS at 1-844-666-6270 at least 72 hours ahead. Medicare Advantage plans also typically cover radiation transportation.

No. New York Medicaid (through MAS) only covers transportation to and from Medicaid-covered medical appointments — it does not pay for grocery runs, pharmacy pickups, or other non-medical errands. Errand and non-medical transportation is private pay. Some long-term care insurance (LTCI) and Managed Long-Term Care (MLTC) plans include a non-medical or companion-transportation benefit, so it is worth checking your plan. For medical appointments, Medicaid transportation is available — call MAS at 1-844-666-6270 and request DachiPlus.

Yes, though it is not called a taxi officially. What most people mean by a "Medicaid cab" is free non-emergency medical transportation (NEMT): a scheduled car ride to a medical appointment, paid for by Medicaid. In New York you book it through MAS (Medical Answering Services) at 1-844-666-6270 at least 72 hours ahead, and a local transportation provider drives the trip. On Long Island, request DachiPlus as your provider and a sedan or wheelchair-capable vehicle picks you up door-to-door at no cost to you. Regular street taxis and rideshares are not covered.

Yes. MAS offers online booking at medanswering.com: with a member account you can create, change and cancel trips at any time of day, any day of the week, and the same advance-notice guidelines apply as by phone (three days ahead for routine appointments). If you prefer the phone, MAS books trips at 1-844-666-6270, Monday through Friday, 7 AM to 6 PM. Either way, you can ask for DachiPlus as your transportation provider for trips in Nassau and Suffolk County. For private-pay trips (no Medicaid), book online anytime at dachiplus.com/book/ or call (516) 754-7777.

Start from the MAS sign-on page at medanswering.com, which asks for your username first and has a "Forgot Username?" link. If you still cannot get in, call MAS at 1-844-666-6270 (Monday to Friday, 7 AM to 6 PM; urgent trips and hospital discharges 24/7) and book the trip by phone so it does not wait on the account. DachiPlus is not MAS: we cannot see, change or reset your MAS account. On the call you can still ask MAS to assign the trip to DachiPlus.

MAS asks for your first and last name, email address, cell phone number, Medicaid CIN or Medicaid number, the last four digits of your Social Security number, and your birth date. With the account you can create, change and cancel trips online at any time. If you are not sure your Medicaid coverage includes rides, call MAS at 1-844-666-6270 first; MAS suggests confirming that before you set up the account.

The Medicaid transportation phone number in New York is MAS (Medical Answering Services) at 1-844-666-6270 — the statewide broker that books free non-emergency medical rides for Medicaid members, including all of Nassau and Suffolk County on Long Island. Call Monday–Friday, 7 AM–6 PM, at least 72 hours before your appointment; have your Medicaid CIN and appointment details ready, and request DachiPlus as your provider. For private-pay rides or help, call DachiPlus directly at (516) 754-7777.

Yes. For eligible New York Medicaid members, non-emergency medical transportation to covered appointments is free — there is no fare, copay, or out-of-pocket charge. Medicaid pays the state transportation broker (MAS) directly, and the provider bills Medicaid, not you. The only requirements are that you are an active member, the trip is medically necessary to a Medicaid-covered service, and you book through MAS at 1-844-666-6270 (request DachiPlus). If a driver or company ever asks a Medicaid member to pay for a covered trip, that is not how the program works — call MAS.

Medicaid covers transportation that is part of a medically necessary trip. Dialysis is fully covered: it is one of the most common Medicaid rides, and your dialysis center can request a standing order through MAS so you don't re-book each session. A standalone trip to the pharmacy is generally not covered on its own, but picking up a prescription on the way home from a covered appointment is usually fine; ask MAS when you book. For anything recurring, such as dialysis, chemotherapy, or regular therapy, ask your treatment provider's office to request a standing order through MAS and to list DachiPlus as your preferred transportation provider. For single trips, call MAS at 1-844-666-6270 and ask for DachiPlus by name.

Private pay is priced by driving distance from our published rate card: a base charge for each pickup plus a per-mile rate, with a lower per-mile rate on longer trips. Round trips count each leg, and waiting time past the first 15 minutes is billed by the hour. Our online cost estimator at dachiplus.com/cost/estimator/ prices any trip from your address; call (516) 754-7777 for an exact quote. Medicaid members pay nothing when they book through MAS.

We accept all major credit and debit cards and direct billing for approved insurance categories including workers' compensation, no-fault auto, long-term care insurance, and Medicare Advantage transportation benefits where covered.

Yes, when vehicles are available. Same-day private booking depends on driver availability and pickup location. Call (516) 754-7777 to check; we confirm or decline same-day requests within the call.

Most non-emergency medical transportation on Long Island is priced per trip, not per hour. With DachiPlus, private pay is priced by driving distance from our published rate card (a base charge per pickup plus a per-mile rate); use the online cost estimator for an instant quote. Waiting time is the hourly part: after the first 15 minutes free, wait or sign-and-release time is billed at an hourly rate listed on the rate card. Medicaid members pay $0 when booking through MAS at 1-844-666-6270. For an exact quote, call (516) 754-7777.

Original Medicare (Parts A and B) generally does not cover routine non-emergency medical transportation. Medicare typically covers ambulance services only in emergencies or when other transportation would endanger your health. However, many Medicare Advantage (Part C) plans include transportation as a supplemental benefit. Check your Medicare Advantage plan documents or ask DachiPlus to verify your coverage.

Many Medicare Advantage plans include transportation as a supplemental benefit, typically a set number of one-way trips per year to plan-approved medical appointments. Benefits vary by plan and may require coordination through a designated transportation vendor. We can help verify your coverage when you call.

Original Medicare (Parts A and B) generally does not cover routine rides to doctor appointments; it covers ambulance transport only when medically necessary. However, many Medicare Advantage plans on Long Island include a yearly allowance of non-emergency rides as a supplemental benefit. Check your plan documents or call the number on your plan card and ask about a transportation benefit. DachiPlus works with several Medicare Advantage transportation programs, and seniors with Medicaid can ride free through MAS. Call (516) 754-7777 and we will help you sort out which coverage applies.

Yes. Under New York Workers' Compensation Law, transportation to authorized medical appointments related to a work-related injury is covered. DachiPlus bills directly to the carrier or self-insured employer using the NF-3 or equivalent form. We require the case number, carrier information, and adjuster contact at booking.

Yes. New York no-fault auto insurance (PIP) covers medical transportation related to injuries from a motor vehicle accident. Coverage typically extends to medical appointments, physical therapy, diagnostic imaging, and specialist visits. DachiPlus bills the no-fault carrier directly; we need the claim number, carrier, and adjuster contact.

Many long-term care insurance policies cover transportation to medical appointments as a covered benefit, particularly for policyholders receiving in-home care. Reimbursement rules vary by policy. We provide detailed invoices suitable for LTCI reimbursement and can coordinate direct billing where the carrier supports it.

DachiPlus bills no-fault carriers directly using NF-3 transportation expense forms. You provide your claim number and carrier name when booking; we handle all paperwork. There is typically no upfront cost to the patient. We work with personal injury attorneys and case managers throughout Long Island for streamlined billing.

Any person injured in a motor vehicle accident in New York State qualifies for no-fault (PIP) transportation benefits, regardless of fault. This includes the driver, passengers, and pedestrians hit by a vehicle. Coverage applies to transportation to all accident-related medical treatment — physical therapy, chiropractic, orthopedic, pain management, and IME appointments.

Yes, and we treat IME appointments with strict punctuality — a missed IME can have serious legal and coverage consequences. We confirm the exact IME address (often in office buildings, not hospitals), provide ample pickup time, and can provide signed trip records for your attorney or claim file.

TBI resulting from a motor vehicle accident is billed through NY no-fault (PIP) insurance using NF-3 forms. Work-related TBI is billed through workers' compensation. We work directly with attorneys, adjustors, and case managers to handle billing — there is typically no upfront cost to the patient. Medicaid is also accepted for TBI patients who are eligible.

An ambulance is staffed by EMTs or paramedics and is used for medical emergencies or transports requiring active medical monitoring. An ambulette is a wheelchair-accessible van staffed by a trained driver-attendant who helps the passenger safely board, secure, and exit the vehicle. Ambulettes are used for scheduled medical appointments where the passenger is stable but needs accessibility or assistance.

NEMT is the broader category that includes both ambulatory transportation (standard sedans or wagons) and wheelchair-accessible ambulettes. An ambulette is a specific type of NEMT vehicle equipped with a hydraulic lift or ramp and four-point securement for wheelchairs.

We transport patients who use standard manual wheelchairs and can transfer to a vehicle seat — the wheelchair is folded and stored in the trunk. Patients who use power wheelchairs or cannot transfer out of their wheelchair should call us; we can help coordinate through Medicaid ambulette services or a licensed wheelchair-accessible van provider.

Yes. We routinely transport passengers using portable oxygen concentrators and oxygen cylinders. Please mention oxygen use when booking so the driver is prepared and seating is configured appropriately.

Yes. Our wheelchair-accessible vans accommodate bariatric passengers and bariatric mobility equipment. For very large capacity needs, please describe the situation at booking so we can confirm the correct vehicle.

Yes. Dialysis is our largest recurring service category. For Medicaid riders, your dialysis center enters the standing order for your three-times-weekly schedule in the MAS system (under state policy, only the medical provider can) and can list DachiPlus as your preferred transportation provider. We then assign consistent drivers when possible and coordinate directly with your dialysis center.

Yes. Dialysis is a Medicaid-covered medical service, and the transportation to and from dialysis appointments is covered through MAS. Ask your dialysis center to request a standing order through MAS for your recurring schedule, so you don't have to call before every trip. Only your medical provider's office can enter a standing order.

Most dialysis trips use a drop-off / return-pickup model rather than driver wait time. The driver drops you off, and a vehicle returns at the scheduled pickup time after treatment. Your dialysis center will coordinate the pickup window with us.

Yes. Like dialysis, chemo and daily radiation are recurring services. For Medicaid riders, ask your oncology center or doctor's office to request a standing order through MAS and to list DachiPlus as your preferred transportation provider. We assign consistent drivers when possible and coordinate with your oncology center. Drivers are trained to handle post-treatment fatigue and nausea.

For passengers undergoing chemotherapy, transplant care, or other treatments that suppress immune function, our vehicles follow enhanced cleaning protocols between trips. Mask wearing by the driver is available on request. We can also avoid back-to-back trip pairings with passengers showing symptoms of illness.

Yes. We strongly encourage family members or home health aides to ride with senior passengers, especially for first appointments, cognitively impaired passengers, or post-discharge trips. Companion seating is included at no extra cost.

Yes. Our drivers receive sensitivity training for passengers with dementia, Alzheimer's, and other cognitive conditions. For these passengers we strongly recommend a family member or aide ride along. Please mention any cognitive concerns at booking so we can assign an experienced driver.

Yes. We work with many assisted living and memory care facilities across Long Island. We can pick up directly from the facility, coordinate with facility staff for handoff, and return the passenger to the same staff member upon completion.

Yes. We have established relationships with case management and discharge planning teams at most Long Island hospitals. Hospital social workers and case managers can call us directly at (516) 754-7777 to arrange same-day discharge transportation.

Yes. Same-day discharge is one of our core capabilities. Call (516) 754-7777 as soon as discharge timing is known; the more notice we have, the more flexible the pickup window.

Yes. Hospital case managers, social workers, and discharge planners can arrange transportation on a patient's behalf. We accept the booking, confirm the timing, and follow up directly with the floor.

Long-distance trips are priced the same way as local ones, by driving distance from our published rate card (a base charge per pickup plus a per-mile rate); tolls are added. Use the online cost estimator for an instant quote on a trip to an NYC specialty center, or call (516) 754-7777 for longer trips.

Yes, for special situations. Overnight transports — for example, family transfers to upstate care facilities — are quoted individually and typically require a deposit. Call (516) 754-7777 to discuss specifics.

Yes. Most PT patients attend two or three times per week for several weeks. For Medicaid riders, ask your therapy clinic or doctor's office to request a standing order through MAS and to list DachiPlus as your preferred transportation provider. For private pay, workers' compensation, or no-fault auto, we set up a recurring schedule with you and bill the appropriate carrier.

For post-surgery pickups we send a roomier sedan or SUV by default — more space, lower step-in heights, and room for crutches, walkers, knee scooters, and IV poles. Drivers know to load gently, avoid sharp acceleration or braking, and assist with seat positioning. If you cannot transfer to a seat and must remain in a wheelchair, we coordinate a lift-equipped WAV through a licensed partner — tell us at booking.

Yes. DachiPlus provides daily transportation to methadone maintenance programs (MMPs) and opioid treatment programs (OTPs) across Long Island. For Medicaid riders, the methadone program can request a standing order through MAS that covers your recurring trips for up to six months, and can list DachiPlus as your preferred transportation provider. Private pay is also available: call (516) 754-7777 to set up a schedule.

Yes. DachiPlus transports patients to partial hospitalization programs (PHP) and intensive outpatient programs (IOP) for behavioral health and substance use treatment. These programs typically meet multiple times per week or daily. For Medicaid riders, the program can request a standing order through MAS for recurring sessions; private pay is also accepted.

Infusion sessions vary in length — some run 2 hours, others 6+ hours. We coordinate return pickup directly with the infusion center staff. When you call to schedule, give us the facility name and expected infusion duration. On the day, the clinic notifies us when you are finishing and we dispatch for your return trip. No waiting at the curb.

Phase II cardiac rehabilitation programs typically run 2–3 sessions per week for 12–36 sessions over several weeks. Phase III maintenance programs may continue indefinitely. For Medicaid riders, the rehab program can request a standing order through MAS so you do not need to rebook each session. A standing order lasts up to six months and does not renew on its own, so ask the program to renew it if your sessions continue.

Outpatient wound care typically requires 1–3 clinic visits per week, sometimes more for complex wounds or hyperbaric oxygen therapy (HBOT). DachiPlus drives recurring trips, including Medicaid standing orders your clinic requests through MAS, and coordinates with your wound care team on the schedule. Drivers are briefed on dressing protection and gentle boarding.

Yes — up to 5 days per week. DachiPlus provides morning pickup and afternoon return transport to adult day health care programs, PACE sites, and social adult day services across Long Island. Same-driver continuity helps participants feel comfortable, especially for those with cognitive impairments like dementia.

Yes. Radiation therapy requires daily Monday–Friday sessions for 4–8 weeks straight. For Medicaid riders, ask your radiation oncology office to request a standing order through MAS and to list DachiPlus as your preferred transportation provider, so you do not have to book each session. Private-pay riders can set up a recurring schedule with us directly. Same driver assignment is available for routine.

Radiation fatigue builds cumulatively — patients who felt fine in week one may feel very tired by week four. DachiPlus drivers are aware of post-radiation fatigue and allow extra time for boarding, minimize conversation if requested, and assist from the facility exit to the vehicle. No rushing.

Yes. TBI patients have specific transport needs — sensitivity to noise and light, unpredictable fatigue, communication difficulties, and the need for a calm, familiar environment. DachiPlus assigns consistent drivers for TBI patients, briefs them on behavioral patterns provided by the family or care team, and allows extra time for boarding and exit.

Non-medical transportation covers the everyday trips that are not medical appointments — grocery shopping, picking up prescriptions, banking, the hair salon or barber, religious services, and visiting family. DachiPlus provides these rides across Nassau and Suffolk Counties with the same door-through-door care as our medical trips, including help with steps and carrying bags, and an option for the driver to wait and bring you home on the same trip.

Yes. For errands like a grocery run, pharmacy pickup, or salon visit, DachiPlus offers a wait-and-return option — the same driver takes you, waits while you finish, and brings you home on the same trip. This is often the easiest option for shorter outings. Tell us at booking whether you want a wait-and-return ride or a scheduled return pickup at a set time. Wait-and-return errand trips are private pay.

Bariatric medical transportation is non-emergency transport equipped for higher-weight patients who need extra space, sturdier supportive seating, or additional hands-on assistance. DachiPlus assesses your weight, mobility, and equipment needs when you book so the right vehicle is sent. Ambulatory and transfer-capable patients ride in an appropriately-sized vehicle; patients who need a lift or in-vehicle securement are served through higher-capacity wheelchair-accessible vehicles we coordinate with licensed partners.

It depends on your needs, which is why we ask at booking. Patients who can walk or transfer to a seat ride in a roomier SUV with firm, supportive seating and grab assistance. Patients who cannot transfer, exceed standard vehicle capacity, or need a hydraulic lift and securement are matched to a higher-capacity wheelchair-accessible (WAV) vehicle coordinated through our licensed partners. Rather than quote a single weight limit, we confirm honestly what we can serve directly and what we will arrange through a partner — so your trip is never a surprise on the day.

It comes down to one question: can you transfer out of your wheelchair to a vehicle seat for the ride, with driver assistance? If yes — and you use a manual or folding wheelchair — DachiPlus transports you directly: the driver assists the transfer and folds your wheelchair into the trunk. If you cannot transfer, use a power wheelchair or scooter, or must stay in your wheelchair during the trip, you need an ambulette (wheelchair van) with a lift and in-vehicle securement, which we coordinate through licensed WAV partners. When in doubt, call (516) 754-7777 and describe your situation — we will tell you exactly which applies.

Yes, through your airline. The Port Authority's JFK accessibility page tells travelers to contact their airline, travel agent or TSA Cares in advance for wheelchair service. Under the federal Air Carrier Access Act rules, airlines must help passengers with disabilities from the curb to the departing flight and from the arriving flight back to the curb, without charging for it. Ask when you book, then tell airline staff when you arrive. For airport questions, JFK's customer experience specialists answer at (718) 244-3563, Monday to Friday, 8 AM to 8 PM. DachiPlus drives you between your Long Island home and the terminal curb.

Yes, through your airline. The Port Authority's LaGuardia page tells travelers to arrange wheelchair service with their airline before the flight, and Terminal B has a wheelchair assistance call button on the Departures level. Federal Air Carrier Access Act rules require airlines to help passengers with disabilities from the curb to the departing flight and from the arriving flight back to the curb, without charging for it. Request it when you book, then tell airline staff when you arrive. DachiPlus drives you between your Long Island home and the terminal curb.

Yes. Long Island MacArthur Airport says each airline provides wheelchair service at the ticket counter area and asks travelers to contact their airline for help to or from the gate. If you need a wheelchair at the curb, the airport lists (631) 467-3315 to call when you arrive at the main terminal, and there is a phone near the TSA checkpoint to call for service. Federal rules require airlines to provide this help without charging for it. DachiPlus drives you between home and the ISP curb.

Yes. TSA Cares can arrange a Passenger Support Specialist to help you through screening. Request it at least 72 hours before your flight with the TSA Cares form or by calling (855) 787-2227 (weekdays 8 AM to 11 PM ET; weekends and holidays 9 AM to 8 PM ET). TSA does not provide wheelchairs: the airport wheelchair comes from your airline, so request both.