How do I book Medicaid medical transportation in Suffolk or Nassau County?

In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and request that DachiPlus be assigned as your provider. MAS will confirm the trip and notify us to dispatch a vehicle.

What is MAS (Medical Answering Services)?

Medical Answering Services, commonly called MAS, is the broker that manages Medicaid non-emergency medical transportation across most of New York State, including Long Island. MAS verifies your Medicaid eligibility, confirms your appointment, and assigns a transportation provider. You can request a specific provider, like DachiPlus, when you call.

How far in advance do I need to schedule a Medicaid ride in New York?

New York State requires Medicaid transportation requests be made at least three business days (72 hours) before your appointment. Urgent or same-day medical needs may qualify for expedited scheduling — call MAS at 1-844-666-6270 to confirm.

How much does Medicaid medical transportation cost?

Medicaid medical transportation is free to eligible Medicaid members. There is no copay, fare, or out-of-pocket cost for trips approved through MAS. The provider bills Medicaid directly.

Can I request a specific NEMT provider through MAS?

Yes. When you call MAS, you can request a specific provider by name. Ask the MAS representative to assign your trip to DachiPlus. If we have availability for your appointment window and your trip type, MAS will assign the trip to us.

Medicaid Transportation in Suffolk County, NY

Medicaid transportation in Suffolk County, NY

Suffolk County Medicaid members book free medical rides through MAS (Medical Answering Services) at 1-844-666-6270 — call at least 72 hours before your appointment, have your Medicaid CIN ready, and request DachiPlus as your provider. DachiPlus serves all 71 Suffolk County towns from Amityville to Montauk.

Everything Suffolk County Medicaid members need to know to book a free medical ride — the MAS process, eligibility rules, what's covered, and which towns DachiPlus serves.

How does Medicaid transportation work in Suffolk County?

Suffolk County is served by MAS (Medical Answering Services), the statewide broker contracted by New York State Medicaid to manage Non-Emergency Medical Transportation (NEMT). MAS verifies your eligibility, confirms the appointment, and assigns the trip to a credentialed provider like DachiPlus. The provider is paid by Medicaid; you pay nothing.

Suffolk County residents from Brentwood, Bay Shore, Huntington, Patchogue, and even the East End (Riverhead, Hamptons, Montauk) all use the same MAS system and phone number.

What is MAS and how do Suffolk County residents use it?

MAS is a scheduling and eligibility-verification broker — not a transportation company itself. When you call MAS:

An agent verifies your Medicaid eligibility using your CIN (client identification number).
They confirm your appointment is a covered medical service.
They assign the trip to an available, credentialed provider in your area.
You receive a confirmation number.

You can and should request a specific provider — say "DachiPlus" when MAS asks. If we have availability for your trip type and time window, the trip is assigned to us.

Who qualifies for free Medicaid rides in Suffolk County?

You qualify if all three apply:

You are an active New York State Medicaid member (Medicaid, Medicaid Managed Care, HARP, or dual-eligible).
You are traveling to a Medicaid-covered medical appointment (doctor, dialysis, chemo, therapy, imaging, lab work, etc.).
You have no other free transportation option (public transit, family, facility-arranged transport).

How do I book a Medicaid ride in Suffolk County?

Call MAS at 1-844-666-6270 at least 72 hours before your appointment.
Have ready: your Medicaid CIN, appointment date and time, medical provider's name and address, your pickup address, and your mobility needs (ambulatory, cane, walker, wheelchair).
Request DachiPlus as your provider by name.
Write down your confirmation number.

For a detailed walkthrough including the 72-hour rule, standing orders for dialysis, and how to handle problems, see our complete MAS Medicaid guide.

Which Suffolk County towns does DachiPlus serve?

DachiPlus serves all 71 major Suffolk County towns and hamlets, from the western towns to the East End:

Amityville
Babylon
Bay Shore
Bayport
Bellport
Bohemia
Brentwood
Centereach
Central Islip
Cold Spring Harbor
Commack
Copiague
Coram
Deer Park
Dix Hills
East Hampton
East Islip
East Northport
East Setauket
Farmingville
and all other Suffolk towns and hamlets east to Montauk

See the full list on our Suffolk County service area page.