# Long Island medical transportation, by the numbers

> Real data from 5,371 completed medical rides across Nassau and Suffolk County, January to August 2026: on-time performance, return-trip reliability, growth, trip distances, busiest towns and hours.

Source: https://dachiplus.com/resources/long-island-medical-transportation-by-the-numbers/

Data from **5,371 completed medical rides** across Nassau and Suffolk County, January through August 2026: **94% of pickups arrived within 15 minutes of schedule** (the median pickup was 12 minutes early), return trips home did even better at 94.4%, and monthly ride volume grew **53% from January to July**. The median trip was 8.7 miles.

Almost no local transportation data is public, so families choosing a provider fly blind. These are DachiPlus's own anonymized dispatch records for January through August 2026, published as a reference for caregivers, discharge planners, and anyone studying how non-emergency medical transportation actually runs on Long Island. Journalists and researchers: cite freely with a link; a fresh quarter is published each season.

## How reliable are medical ride pickups on Long Island?

Comparing every completed trip's scheduled pickup time to the moment the driver actually arrived:

## Does the return trip really show up?

Being stranded after an appointment is the single most common complaint in Long Island medical-transport reviews. Return legs deserve their own scrutiny, so here they are, isolated: 2,696 completed return pickups from clinics, dialysis centers, and hospitals.

The return leg outperforming the outbound leg is by design: return pickups are confirmed at booking, not left as "call us when you're done." That is the operational difference behind the numbers.

## How far is a typical medical ride on Long Island?

Most medical transportation is hyper-local: the typical rider travels under nine miles to care. That distance profile is why per-mile pricing with a modest base fee tends to produce fares in the $35 to $75 range for private-pay riders — you can check any specific route with the [fare calculator](https://dachiplus.com/cost/estimator/).

## Is demand for medical transportation growing on Long Island?

Yes, steadily. Completed rides per month, across 2026:

July's 803 completed rides ran 53% above January. The trend tracks an aging population, dialysis and infusion caseloads that only grow, and Medicaid members learning they can request a specific provider through MAS.

## Where is demand concentrated?

Trips touched 119 Long Island communities in eight months. The busiest, by combined pickups and dropoffs:

## When do people need medical rides?

The shape of the day mirrors treatment schedules: out in the morning, home in the early afternoon. For caregivers, the practical takeaway is to book morning pickups early — 8 AM is the most contested slot on Long Island.

## About this data

Source: DachiPlus dispatch records, January 1 to August 31, 2026, covering Nassau and Suffolk County (8,289 scheduled legs; figures cover the 5,371 completed). Figures cover completed trips; scheduled-versus-actual times come from driver GPS check-ins. All numbers are aggregates — no rider information is ever published. DachiPlus is a licensed non-emergency medical transportation provider based in Manhasset, NY. Questions about the data, or want the next quarter's release: [contact us](https://dachiplus.com/contact/) or call [(516) 754-7777](tel:+15167547777).

## Request DachiPlus through MAS

Medicaid riders in New York book transportation through Medical Answering Services (MAS). Call MAS and ask for DachiPlus by name.

## Book a ride directly

Pay with credit card, HSA/FSA, Medicare Advantage benefits, workers' comp, no-fault auto, or long-term care insurance. Get a same-day quote.