# How to find a Medicaid transportation provider in New York

> How to find and request a specific Medicaid transportation provider in New York through MAS. Your rights and how to request DachiPlus in Nassau and Suffolk.

Source: https://dachiplus.com/resources/how-to-find-medicaid-transportation-provider/

Updated August 2026

In New York, Medicaid transportation is arranged through MAS (Medical Answering Services) at [1-844-666-6270](tel:+18446666270). You have the right to request a specific provider — say **DachiPlus** when asked. MAS will assign your trip to us if we have availability for your time and trip type in Nassau or Suffolk County.

Understanding how the MAS assignment system works — and knowing your right to request a specific provider — puts you in control of who shows up at your door.

## How to find and request a Medicaid transportation provider

- **Confirm your coverage** — Active New York Medicaid travels free through MAS; other coverage uses a different path.
- **Check the provider serves your area** — Confirm they cover your county (DachiPlus serves all of Nassau and Suffolk) and handle your mobility needs.
- **Look for licensing and reviews** — Choose a licensed NEMT provider with door-through-door service and strong local reviews.
- **Call MAS at 1-844-666-6270** — Book at least 72 hours ahead with your CIN and appointment details.
- **Request the provider by name** — Say “please assign DachiPlus.” You have the right to request a specific provider.
- **Confirm the assignment** — Note your confirmation number; call the provider directly to verify availability if you like.

## How does New York Medicaid assign transportation providers?

New York State contracts with [MAS (Medical Answering Services)](https://wp2.medanswering.com/) to manage Non-Emergency Medical Transportation (NEMT) across the state. When you call MAS, an agent verifies your eligibility, confirms your appointment is a covered medical service, and then assigns the trip to a credentialed provider in your area.

By default, MAS assigns based on availability and proximity. But you are not required to accept the default — you have the right to request a specific provider under [New York State Medicaid policy](https://www.health.ny.gov/health_care/medicaid/members/medtrans_overview.htm).

## Can I choose my own Medicaid transportation provider in New York?

Yes. New York Medicaid members have the right to request a specific credentialed transportation provider through MAS. This right is established in state NEMT policy and MAS is required to honor the request if the provider has availability for your trip type, date, and time window.

There is no extra step or paperwork required. You simply tell the MAS agent which provider you want during the booking call.

## How do I request a specific NEMT provider through MAS?

During your call to MAS at [1-844-666-6270](tel:+18446666270), the agent will ask if you have a provider preference. Say the provider's name clearly. For DachiPlus:

Say this on the call

"I would like **DachiPlus** as my transportation provider."

If MAS asks for confirmation that you've used the provider before, you can say you were referred to us or that you've heard of us. There is no eligibility requirement to use a specific provider beyond their availability.

## What if my preferred provider is not available?

If DachiPlus doesn't have availability for your specific date and time, MAS will offer to assign a different provider. You have a few options:

- Ask MAS if a slightly different pickup time the same day would allow DachiPlus to be assigned.
- Accept MAS's assigned provider for that trip and request DachiPlus for your next appointment.
- Book the trip privately by calling DachiPlus directly at [(516) 754-7777](tel:+15167547777) — private-pay trips do not go through MAS.

## How to verify a provider is actually Medicaid-credentialed

Not every van service advertising "medical transportation" is enrolled with New York Medicaid, and riding with a non-credentialed provider means the trip is not covered. Before you rely on any provider for Medicaid trips, verify three things:

- **They exist in the MAS database.** The simplest check: call MAS and ask to be assigned to that provider by name. If MAS cannot find them, they are not credentialed for Medicaid NEMT in your county, whatever their website says.
- **Their certification matches your mobility needs.** If you must remain in your wheelchair during transport, the provider needs DOH-certified ambulette vehicles, not just a van with a ramp. Ask directly: "Are you certified for ambulette-level transport?"
- **They never ask a Medicaid member for money.** Medicaid NEMT through MAS is free to the member. A provider requesting cash, a "booking fee," or a tip for a MAS-assigned trip is violating program rules; report it to MAS and choose someone else.

## Recurring appointments: set up a standing order with your preferred provider

If you travel to dialysis, chemotherapy, adult day programs, or therapy on a fixed schedule, you do not need to call MAS before every single trip. Ask MAS to create a **standing order**: a recurring trip authorization tied to your treatment schedule. Once it is in place, your trips generate automatically for the duration of the order.

This is also where requesting a provider matters most: name your preferred provider when the standing order is created, and the same company, and often the same driver, handles every trip. For dialysis patients riding three times a week, that consistency is the difference between a stressful commute and a routine. Your treatment center's social worker can supply the schedule documentation MAS needs.

## How do I find DachiPlus for trips in Nassau or Suffolk County?

DachiPlus is a credentialed Medicaid NEMT provider through MAS, serving all of Nassau and Suffolk County. When you call MAS and say "DachiPlus," MAS will find us in their provider database for Long Island. You do not need a provider ID or referral code — just the name.

For private-pay trips, hospital discharges, or same-day urgent needs, call us directly at [(516) 754-7777](tel:+15167547777).

## Finding a Medicaid provider — FAQ

## How do I book Medicaid medical transportation in Suffolk or Nassau County?

In New York, Medicaid transportation is coordinated through Medical Answering Services (MAS) at 1-844-666-6270. You call MAS at least 72 hours before your appointment, provide your Medicaid ID, appointment information, and any mobility needs, and request that DachiPlus be assigned as your provider. MAS will confirm the trip and notify us to dispatch a vehicle.

## What is MAS (Medical Answering Services)?

Medical Answering Services, commonly called MAS, is the broker that manages Medicaid non-emergency medical transportation across most of New York State, including Long Island. MAS verifies your Medicaid eligibility, confirms your appointment, and assigns a transportation provider. You can request a specific provider, like DachiPlus, when you call.

## How much does Medicaid medical transportation cost?

Medicaid medical transportation is free to eligible Medicaid members. There is no copay, fare, or out-of-pocket cost for trips approved through MAS. The provider bills Medicaid directly.

## Can I request a specific NEMT provider through MAS?

Yes. When you call MAS, you can request a specific provider by name. Ask the MAS representative to assign your trip to DachiPlus. If we have availability for your appointment window and your trip type, MAS will assign the trip to us.

## Sources

- [Medical Answering Services (MAS) — NY Medicaid transportation broker](https://www.medanswering.com/)
- [NY State Dept. of Health — Medicaid for Members](https://www.health.ny.gov/health_care/medicaid/members/)

## Related resources

## Free Transportation for Medicaid Patients in New York — Who Qualifies

## How to Book Medicaid Transportation in New York

## Medicaid 72-Hour Rule: How Far Ahead to Book Rides in New York

## Medicaid Transportation Eligibility in New York