# How Do I Access a Ride in Nassau County, NY? > How to access NEMT in Nassau County NY for mental health and medical appointments — Medicaid via MAS, private pay, and wheelchair rides across every town. Source: https://dachiplus.com/resources/how-do-i-access-a-ride-in-nassau-county-ny/ Updated August 2026 To access NEMT in Nassau County — including NEMT for mental health appointments — Medicaid members call MAS to schedule a covered ride, and everyone else can book private pay directly with DachiPlus. We serve every Nassau town and hamlet, Monday through Saturday. Call [(516) 754-7777](tel:+15167547777) or Medicaid patients call MAS at [1-844-666-6270](tel:+18446666270). To get a ride in Nassau County: if you have Medicaid, book NEMT through MAS at least 72 hours ahead and request DachiPlus. If not, call DachiPlus for private pay. **Medicaid:** call MAS at [1-844-666-6270](tel:+18446666270). **Private pay:** call [(516) 754-7777](tel:+15167547777). ## Step one: figure out how your Nassau County ride is paid for Accessing a ride in Nassau County starts with knowing who covers it, because that decides which phone number you call. If you have active New York Medicaid, your [non-emergency medical transportation](https://dachiplus.com/resources/what-is-nemt/) is a covered benefit — you never pay out of pocket for eligible trips. If you don't, you can still book [private pay coverage](https://dachiplus.com/pay/private-pay/) with a credit card, debit card, HSA, or FSA. Medicaid eligibility in New York is tied to your household income relative to the federal poverty level, but once you're enrolled, NEMT is part of the package regardless of the reason for the visit. Other payers we accept across Nassau include [Medicare Advantage coverage](https://dachiplus.com/pay/medicare-advantage/), no-fault auto, workers' comp, long-term care insurance, and VA Community Care. If you're not sure which bucket you fall into, our [coverage and payment options](https://dachiplus.com/pay/) page walks through each one. DachiPlus serves the entire county — from Freeport and Baldwin to Bethpage and Carle Place — Monday through Saturday, 6 AM to 8 PM. ## Step two: booking a Medicaid ride through MAS Medicaid members in Nassau County book NEMT through Medical Answering Services (MAS), the state's transportation manager, not through DachiPlus directly. The NYS Medicaid transportation phone number is [1-844-666-6270](tel:+18446666270), and you should call at least 72 hours before your appointment — the state's standard advance-notice window, explained in our [Medicaid 72-hour rule guide](https://dachiplus.com/resources/medicaid-72-hour-rule-ny/). Have your CIN (client identification number) from your benefit card, the appointment address, date, and time ready, and — this is the key step — ask MAS to assign DachiPlus by name. Because Nassau isn't a subway county, MAS assigns the appropriate level of service: taxi/livery, ambulette, or wheelchair van. For a full walkthrough, see our [MAS Medicaid guide](https://dachiplus.com/resources/mas-medicaid-guide/) and the step-by-step [Medicaid coverage](https://dachiplus.com/how-it-works/medicaid/) process. New rules and provider options open up regularly, so if a facility recently opened or you switched plans, re-confirm your details with MAS. ## NEMT for mental health appointments in Nassau County NEMT in Nassau County covers mental health and behavioral health appointments the same way it covers any other Medicaid-covered visit. That includes psychiatry, outpatient therapy, medication management, intensive outpatient programs, and [substance use and addiction treatment transportation](https://dachiplus.com/services/substance-use-transportation/). Our [mental health and behavioral health transportation](https://dachiplus.com/services/mental-health-transportation/) service is built around discretion and reliability — quiet, professional drivers and consistent pickup so a missed ride never becomes a missed session. For patients transitioning out of inpatient psychiatric care, such as at South Oaks in Amityville, we coordinate the ride home and follow-up appointments. Nassau residents often ask whether a stigma-free option exists beyond calling a taxi or asking family; NEMT is exactly that — a medically oriented, covered ride. Our companion resource on [NEMT for mental health appointments in NY](https://dachiplus.com/resources/nemt-mental-health-appointments-ny/) covers privacy and booking in more depth. Booking is identical to any other trip: Medicaid via MAS, private pay via [(516) 754-7777](tel:+15167547777). ## Getting around Nassau without a car — towns, hamlets, and gaps Because Nassau County is built around towns and hamlets rather than a dense transit grid, a scheduled medical ride often beats piecing together buses. A hamlet is an unincorporated community within a larger town — think Uniondale or Roosevelt inside the Town of Hempstead — and many of them have thin public-transit coverage, which is exactly where NEMT fills the gap. Public options like NICE bus or paratransit exist, but they don't reliably serve dialysis at dawn or a discharge at 7 PM. Our guide on [getting around Long Island without a car](https://dachiplus.com/resources/how-to-get-around-long-island-without-a-car/) compares those choices. For older residents, [senior medical transportation](https://dachiplus.com/services/senior-medical-transportation/) provides door-through-door help across the county, and wheelchair users get purpose-built [wheelchair transportation on Long Island](https://dachiplus.com/services/wheelchair-transportation/) — a step above the wheelchair taxis some families try to hail. Whether you're in Bellmore, Albertson, or Atlantic Beach, we map the pickup to your exact address. See our full [Nassau County service area](https://dachiplus.com/service-area/nassau-county/) for town-by-town details. ## What to have ready — and common Nassau County ride situations Before you call, gather your appointment details and payment or Medicaid information so the ride is confirmed on the first try. For Medicaid trips, that means your CIN, the exact clinic or hospital address, the appointment time, and whether you need a wheelchair van or can transfer to a seat. Common Nassau scenarios we handle include recurring [dialysis transportation](https://dachiplus.com/services/dialysis-transportation/) three times a week, [hospital discharge transportation](https://dachiplus.com/services/hospital-discharge-transportation/) from NUMC or a rehab facility, [adult day program transportation](https://dachiplus.com/services/adult-day-program-transportation/) to sites like Parker Jewish Adult Day, and round trips to [chemotherapy and oncology transportation](https://dachiplus.com/services/chemotherapy-transportation/). If your Medicare Part D plan or a new coverage change affects your visits, that doesn't change how NEMT is booked — the ride benefit is separate from your drug coverage. Not sure what to ask? Our list of [questions to ask before booking](https://dachiplus.com/resources/questions-to-ask-before-booking/) keeps everyone on the same page. Once your appointment is set, one call locks in reliable, door-to-door service across Nassau County. ## Frequently Asked Questions For Medicaid-covered NEMT in Nassau County, call the Medical Answering Services (MAS) line at 1-844-666-6270 at least 72 hours before your appointment. Request DachiPlus by name as your transportation provider. Yes. NEMT covers rides to psychiatric visits, therapy, and behavioral health programs when the service is Medicaid-covered. Book through MAS at 1-844-666-6270, or for private pay call DachiPlus at (516) 754-7777. Standard MAS Medicaid trips require at least 72 hours' notice. Hospital discharges and urgent same-day needs are handled as exceptions — call MAS or DachiPlus directly to explain the situation. Medicaid eligibility in New York is tied to income relative to the federal poverty level, but NEMT itself is a covered benefit once you have active Medicaid. If you're unsure of your Medicaid status, check your CIN card or call MAS. Yes. DachiPlus provides wheelchair-accessible transport with the chair safely secured, plus transfer-to-seat service, across every Nassau County town and hamlet, Monday through Saturday, 6 AM to 8 PM. ## Sources - [NY State Dept. of Health — Medicaid for Members](https://www.health.ny.gov/health_care/medicaid/members/) - [Medical Answering Services (MAS) — NY Medicaid Transportation Manager](https://www.medanswering.com/) - [Nassau County, NY — Official Site](https://www.nassaucountyny.gov/) ## Book NEMT on Long Island CTA paragraph. DachiPlus serves Nassau and Suffolk Counties with reliable NEMT for medical and mental health appointments — every town and hamlet, Monday through Saturday, 6 AM to 8 PM. **Medicaid patients:** call MAS at [1-844-666-6270](tel:+18446666270) at least 72 hours before your appointment and request DachiPlus. **Private pay:** call DachiPlus directly at [(516) 754-7777](tel:+15167547777). ## Related resources ## Dialysis Transportation Nassau County Jobs Guide ## Dialysis Transportation Nassau County: Vehicle Guide ## Medicaid Transportation in Nassau County, NY ## Can a Family Member Ride Along in Medicaid Transportation?